WHAT IS “SETUP VIA SETUP FORM”?

THIS MEANS THAT THE INFORMATION REQUIRED FOR YOUR STREAM WILL NEED TO BE SUBMITTED THROUGH A FORM. THIS ALSO MEANS THAT YOU HAVE NO ROOT ACCESS TO THE DESKTOP OF THE MACHINE. OHBUBBLE WILL ACT AS THE MIDDLEMAN WHEN SETTING UP YOUR STREAM.

WHEN WILL MY ORDER BE PROCESSED?

IT COULD TAKE UP TO 1-6 WEEKS TO PROCESS YOUR ORDER. KEEP IN MIND, WE HANDLE EVERY REQUEST MANUALLY AND ALL OF OUR MACHINES ARE PREPARED INDEPENDENTLY FOR EACH CUSTOMER. ALSO, OUR MACHINES ARE ALL DEDICATED SERVERS THAT REQUIRE MANUAL LABOR TO SETUP.

 

CAN I GET A REFUND FOR MY ORDER?

REFUNDS ARE ONLY GIVEN TO CUSTOMERS WHO WE PERSONALLY INFORM TO THAT WE CANNOT PROVIDE A SERVER TO. FORCING A REFUND HOWEVER, USING PAYPALS DISPUTE SYSTEM, AUTOMATICALLY VOIDS YOUR AUTHORITY TO CLAIM FOR A REFUND OR FURTHER SUPPORT FROM OUR SERVICES. ALL APPROVED REFUNDS ARE GIVEN TO THE CUSTOMER ON A DATE GIVEN BY A STAFF AT OHBUBBLE.

 

WHAT HAPPENS IF MY PAYMENT IS LATE?

WE HAVE A 3 DAY WAITING PERIOD BEFORE ALL THE DATA ON YOUR SERVER IS PERMANENTLY DELETED. IN ORDER TO GAIN ACCESS TO THE SERVER TO RECOVER YOUR FILES, YOU MUST PAY FOR THE SERVER WITHIN THE 3 DAY WAITING PERIOD.

 

HOW DO I ACCESS MY SERVER?

IF YOUR ORDER HAS BEEN PROCESSED, YOU'LL RECEIVE AN EMAIL WITH YOUR LOGIN DETAILS AS WELL AS YOUR SERVER ID WHICH YOU WILL BE ABLE TO ACCESS THROUGH THE URL WITHIN YOUR EMAIL. IF YOU’RE WORRIED ABOUT NOT RECEIVING ANY EMAILS AFTER PURCHASE, DO NOT WORRY. WE HAVEN’T FORGOTTEN ABOUT YOUR ORDER WE JUST DON’T SEND CUSTOM EMAILS AFTER PURCHASE.

 

HOW DO I CANCEL MY PLAN?

PLEASE CONTACT US REQUESTING A CANCELLATION OF YOUR SERVICE WITH OHBUBBLE.

 

HOW DO I VIEW MY SERVER?

YOU CAN ACCESS YOUR SERVER DESKTOP THROUGH ANYDESK OR ANY OTHER REMOTE CONTROL SOFTWARE WE PROVIDE TO YOU.  

 

WHAT OPERATING SYSTEM DOES THE SERVER COME WITH?

ALL OF OUR MACHINES COME WITH EITHER WINDOWS 8 (NOT ACTIVATED) OR WINDOWS SERVER 2012 R2 (ACTIVATED).

 

I DON’T HAVE A CREDIT CARD BUT I WANT TO PAY WITH MY PAYPAL BALANCE. WHAT DO I DO?

AS OF NOW, OUR DEFAULT RECURRING PAYMENT SYSTEM PROVIDED BY PAYPAL DOES NOT ACCEPT PAYPAL BALANCE. HOWEVER, WE CAN MANUALLY SETUP A RECURRING INVOICE FOR YOU VIA PAYPAL THAT WILL BILL YOU THE AMOUNT DUE EACH MONTH. THIS FEATURE, DOES ALLOW YOU TO PAY WITH YOUR PAYPAL BALANCE. IN ORDER TO PAY USING THIS FEATURE, YOU’LL HAVE TO CONTACT US SO WE CAN SET IT UP.

I PAID FOR 31 DAYS OF USE. WHY AM I BEING CHARGED BEFORE THEN?

OUR SERVICES ARE NOT SOLD ON A 31 DAY BASIS. THIS MEANS, IF YOU PAY ON THE 15 OF MAY, AND YOU RECEIVE ACCESS ON THE 20 OF MAY, YOU’LL BE BILLED AGAIN ON THE 15 OF JUNE NOT ON THE 20 OF JUNE. WHY DO WE OPERATE THIS WAY? TO SAVE THE CUSTOMER MONEY. IF WE PROVIDE A DEDICATED SERVER WITHOUT A WAITING TIME, WE WOULD HAVE TO CHARGE AN UPFRONT SETUP FEE FOR THE LABOR REQUIRED TO SETUP THESE MACHINES. INSTEAD, OUR CUSTOMERS HAVE OPTED FOR A WAITING TIME PERIOD INSTEAD OF AN UPFRONT SETUP FEE ON TOP OF THE MONTHLY CHARGE LIKE REGULAR HOSTING COMPANIES DO.

I DON'T HAVE AN OVERLAY. WHAT DO I DO?

IF YOU'RE ON THE HIGH-END PLANS (GOLD & DIAMOND) WE CAN HELP YOU DESIGN YOUR OWN OVERLAY. IF YOU DON'T HAVE AN OVERLAY IN MIND, WE'LL SUPPLY ONE OF OUR TEMPLATES FOR YOU TO USE.

 

CAN I ADD A LIVE SUBSCRIBER COUNT TO MY SERVER?

YES! OUR SERVERS ARE CAPABLE OF STREAMING LIVE SUBSCRIBER COUNTER STREAMS.

 

THE AUDIO ON MY STREAM CUT OFF. WHAT DO I DO?

AS SOON AS YOU NOTICE ANY PROBLEMS WITH YOUR SERVER, CONTACT US. IF WE VERIFY THAT THE MACHINES ARE WORKING CORRECTLY AS THEY SHOULD, THEN THE SETUP YOU HAVE ON YOUR STREAM MIGHT BE THE ROOT OF THE ISSUE. WE PUT OUR MACHINES THROUGH VARIOUS TEST TO VERIFY THAT THEY ARE ALL IN WORKING ORDER BEFORE IT IS GIVEN TO OUR PARTNERS. KEEP IN MIND, WE ARE A HOSTING COMPANY FIRST. WHILE WE DO PROVIDE FEATURES TO STREAM RADIOS, IT'S UP TO THE CUSTOMER TO MAKE SURE THEIR STREAMS ARE RUNNING PROPERLY ON THEIR MACHINE. WE CAN ONLY GUARANTEE THAT THE MACHINES WILL BE IN WORKING ORDER AND ARE USEABLE. WE SUGGEST NOT TO USE WEBSITES TO STREAM YOUR AUDIO BUT RATHER USE A MEDIA PLAYER OR THE SPOTIFY APP SINCE THESE TWO OPTIONS ARE VERIFIED TO WORK ON OUR MACHINES.

 

MY STREAM CUT OFF. WHAT DO I DO?

AS SOON AS THIS HAPPENS, PLEASE CONTACT US. THIS PROBLEM SHOULD NOT OCCUR ON ANY OF OUR MACHINES. WE DO DAILY MAINTENANCE ON ALL OF OUR MACHINES TO AVOID THIS ISSUE BUT IN THE RARE OCCASION THAT IT DOES HAPPEN, PLEASE CONTACT US.

 

CAN I GET A DISCOUNT?

THIS IS A COMMON QUESTION. IN SOME CASES, WE DO OFFER DISCOUNTS. WE BELIEVE OUR PRICES ARE VERY FAIR AND AFFORDABLE SO WE DON'T APPROVE MOST REQUESTS FOR A DISCOUNT. IF YOU WANT TO TRY YOUR LUCK, APPLY FOR A DISCOUNT HERE.

 

DO YOU HAVE SPONSOR DEALS?

YES WE DO! YOU CAN APPLY FOR A SPONSOR DEAL BY FILLING OUR FORM HERE.

 

DO YOU GUYS SPECIALIZE IN YOUTUBE RADIOS?

WE'RE A HOSTING COMPANY WITH THE ABILITY TO PROVIDE MACHINES THAT CAN STREAM TO ANY PLATFORM ONLINE. WHILE WE DO PROVIDE STREAMING CAPABLE SOFTWARE, WE'RE MORE FOCUSED ON BEING A SERVER HOSTING COMPANY THAT SPECIFIES IN THE LIVESTREAMING MARKET.

 

MY ACCOUNT KEEPS LOGGING OFF AND IT'S CAUSING MY AUDIO TO STOP. WHAT DO I DO?

AS WE'RE ALL AWARE, WINDOWS IS QUITE UNPREDICTABLE. WE HAVE A CHECKLIST THAT WE GO THROUGH TO MAKE SURE THIS DOESN'T HAPPEN. HOWEVER, EVEN WITH THE SETTINGS SET, IT SOMETIMES HAPPENS. WE HAVE NO CONTROL OVER THAT WHICH IS QUITE FRUSTRATING FOR US AS WELL. THE ONLY ALTERNATIVE WE COULD OFFER IS RESETTING THE MACHINE. IF YOU WANT A COPY OF OUR CHECKLIST, WE'LL GLADLY SEND IT TO YOU. JUST EMAIL US REQUESTING THE CHECKLIST INFORMATION TO VERIFY THAT YOUR SYSTEM IS INDEED WORKING THE WAY THE CHECKLIST SAYS.

WHY DOES IT TAKE SO LONG TO GET ACCESS TO MY SERVER?

OUR COMPANY TARGETS A SMALL MARKET. WHAT DOES THIS MEAN? THIS MEANS THAT FOR EVERY CUSTOMER WE RECEIVE, 1 MACHINE HAS TO BE BOUGHT AND SETUP IN ORDER FOR US TO SCALE BASED ON THE AMOUNT OF CUSTOMERS WE RECEIVE. IT’S A LENGTHY PROCESS AND IT’S THE ONLY WAY FOR US TO MAINTAIN A BUSINESS MODEL WITH SUCH A MARKET SPECIFIC BUSINESS. WE HOPE TO BE ABLE TO PROVIDE INSTANT SERVER DEPLOYMENTS ONCE WE HAVE THE NECESSARY TOOLS TO DO SO.

I DIDN’T RECEIVE ANY EMAILS AFTER MY PURCHASE. WHY IS THAT?

WE CURRENTLY DON’T FIND THE NEED TO HAVE AN AUTOMATIC EMAIL SENT TO EACH SPECIFIC CUSTOMER BECAUSE PAYPAL ALREADY PROVIDES ALL THE INFORMATION NEEDED FOR EACH PAYMENT FOR THE CUSTOMER. THE ONLY EMAIL YOU WILL RECEIVE AFTER YOUR PURCHASE, IS THE ONE CONTAINING THE LOGIN DETAILS TO YOUR MACHINE. THAT IS THE ONLY EMAIL WE WILL EVER SEND TO YOU UNLESS WE HAVE SOME NEWS TO BROADCAST OR A CUSTOMER SPECIFIC EMAIL.

DO YOU OFFER FREE TRIALS?

WE DO NOT OFFER FREE TRIALS TO OUR SERVICES. OUR MACHINES ARE SETUP INDEPENDENTLY FOR EVERY PAID CUSTOMER AND WE CURRENTLY DON’T HAVE THE RESOURCES TO PROVIDE ANY OF OUR MACHINES FOR FREE.