WHAT IS “SETUP VIA SETUP FORM”?

THIS MEANS THAT THE INFORMATION REQUIRED FOR YOUR STREAM WILL NEED TO BE SUBMITTED THROUGH A FORM. THIS ALSO MEANS THAT YOU HAVE NO ROOT ACCESS TO THE DESKTOP OF THE MACHINE. OHBUBBLE WILL ACT AS THE MIDDLEMAN WHEN SETTING UP YOUR STREAM.

WHEN WILL MY ORDER BE PROCESSED?

AS SOON AS POSSIBLE. IT COULD TAKE UP TO 14 DAYS TO PROCESS YOUR ORDER. KEEP IN MIND, WE HANDLE EVERY REQUEST MANUALLY AND ALL OF OUR MACHINES ARE PREPARED INDEPENDENTLY FOR EACH CUSTOMER. IF IT'S BEEN 14 DAYS AND YOU STILL HAVEN'T BEEN APPROVED BY OUR TEAM, PLEASE CONTACT US.

 

CAN I GET A REFUND FOR MY ORDER?

REFUNDS ARE ONLY GIVEN TO USERS WHO WE PERSONALLY CANNOT PROVIDE A SERVER TO.

 

WHAT HAPPENS IF MY PAYMENT IS LATE?

WE HAVE A 3 DAY WAITING PERIOD TILL THE DATA ON YOUR SERVER IS PERMANENTLY DELETED. IN ORDER TO GAIN ACCESS TO THE SERVER TO RECOVER YOUR FILES, YOU MUST PAY FOR THE SERVER WITHIN THE 3 DAY WAITING PERIOD.

 

HOW DO I ACCESS MY SERVER?

IF YOUR ORDER HAS BEEN PROCESSED, YOU'LL RECEIVE AN EMAIL WITH YOUR LOGIN DETAILS AS WELL AS YOUR SERVER ID WHICH YOU WILL BE ABLE TO ACCESS THROUGH THE URL WITHIN YOUR EMAIL.

 

HOW DO I CANCEL MY PLAN?

PLEASE CONTACT US REQUESTING A CANCELLATION OF YOUR SERVICE WITH OHBUBBLE.

 

HOW DO I VIEW MY SERVER?

YOU CAN ACCESS YOUR SERVER DESKTOP THROUGH ANYDESK. IF YOU’RE CURRENTLY USING THE SAPPHIRE PLAN, THE DESKTOP FEATURE IS NOT AN OPTION.

 

WHAT OPERATING SYSTEM DOES THE SERVER COME WITH?

DIAMOND, PLATINUM AND GOLD PLANS COME WITH WINDOWS 8.1 OR WINDOWS SERVER. F YOU’RE CURRENTLY USING THE SAPPHIRE PLAN, THIS FEATURE IS NOT AN OPTION.

 

HOW DO I FIND TRACKS FOR MY STREAM?

WE LEAVE THIS TOTALLY UP TO THE USER. IF YOU HAVE GOLD, PLATINUM OR DIAMOND YOU CAN USE A SPOTIFY PLAYLIST.

 

I DON'T HAVE AN OVERLAY. WHAT DO I DO?

IF YOU'RE ON THE HIGH-END PLANS (GOLD & DIAMOND) WE CAN HELP YOU DESIGN YOUR OWN OVERLAY. IF YOU DON'T HAVE AN OVERLAY IN MIND, WE'LL SUPPLY ONE OF OUR TEMPLATES FOR YOU TO USE.

 

CAN I ADD A LIVE SUBSCRIBER COUNT TO MY SERVER?

YES!.

 

THE AUDIO ON MY STREAM CUT OFF. WHAT DO I DO?

AS SOON AS YOU NOTICE ANY PROBLEMS WITH YOUR SERVER, CONTACT US. IF WE VERIFY THAT THE MACHINES ARE WORKING CORRECTLY AS THEY SHOULD, THEN THE SETUP YOU HAVE ON YOUR STREAM MIGHT BE THE ROOT OF THE ISSUE. WE PUT OUR MACHINES THROUGH VARIOUS TEST TO VERIFY THAT THEY ARE ALL IN WORKING ORDER BEFORE IT IS GIVEN TO OUR PARTNERS. KEEP IN MIND, WE ARE A HOSTING COMPANY FIRST. WHILE WE DO PROVIDE FEATURES TO STREAM RADIOS, IT'S UP TO THE CUSTOMER TO MAKE SURE THEIR STREAMS ARE RUNNING PROPERLY ON THEIR MACHINE. WE CAN ONLY GUARANTEE THAT THE MACHINES WILL BE IN WORKING ORDER AND ARE USEABLE. WE SUGGEST NOT TO USE WEBSITES TO STREAM YOUR AUDIO BUT RATHER USE A MEDIA PLAYER OR THE SPOTIFY APP SINCE THESE TWO OPTIONS ARE VERIFIED TO WORK ON OUR MACHINES.

 

MY STREAM CUT OFF. WHAT DO I DO?

AS SOON AS THIS HAPPENS, PLEASE CONTACT US. THIS PROBLEM SHOULD NOT OCCUR ON ANY OF OUR MACHINES. IT IS A VERY RARE ENCOUNTER. HOWEVER, WE'VE EXPERIENCED AUDIO CUT-OFFS ON OUR LOW END PLANS (COPPER & SILVER) EVERY 3 MONTHS OR SO BECAUSE THE SERVERS HAVEN'T BEEN RESTARTED IN SUCH A LONG PERIOD OF TIME. WE DO DAILY MAINTENANCE ON ALL OF OUR MACHINES TO AVOID THIS ISSUE BUT IN THE RARE OCCASION THAT IT DOES HAPPEN, PLEASE CONTACT US.

 

CAN I GET A DISCOUNT?

THIS IS A COMMON QUESTION. IN SOME CASES, WE DO OFFER DISCOUNTS. WE BELIEVE OUR PRICES ARE VERY FAIR AND AFFORDABLE SO WE DON'T APPROVE MOST REQUESTS FOR A DISCOUNT. IF YOU WANT TO TRY YOUR LUCK, APPLY FOR A DISCOUNT HERE.

 

DO YOU HAVE SPONSOR DEALS?

YES WE DO! YOU CAN APPLY FOR A SPONSOR DEAL BY FILLING OUR FORM HERE.

 

DO YOU GUYS SPECIALIZE IN YOUTUBE RADIOS?

WE'RE A HOSTING COMPANY WITH THE ABILITY TO PROVIDE MACHINES THAT CAN STREAM RADIOS. WHILE WE DO PROVIDE YOUTUBE RADIOS, WE'RE MORE FOCUSED ON BEING A SERVER HOSTING COMPANY THAT SPECIFIES IN THE LIVESTREAMING SCENE.

 

MY ACCOUNT KEEPS LOGGING OFF AND IT'S CAUSING MY AUDIO TO STOP. WHAT DO I DO?

AS WE'RE ALL AWARE, WINDOWS IS QUITE UNPREDICTABLE. WE HAVE A CHECKLIST THAT WE GO THROUGH TO MAKE SURE THIS DOESN'T HAPPEN. HOWEVER, EVEN WITH THE SETTINGS SET, IT SOMETIMES HAPPENS. WE HAVE NO CONTROL OVER THAT WHICH IS QUITE FRUSTRATING FOR US AS WELL. THE ONLY ALTERNATIVE WE COULD OFFER IS RESETTING THE MACHINE. IF YOU WANT A COPY OF OUR CHECKLIST, WE'LL GLADLY SEND IT TO YOU. JUST EMAIL US REQUESTING THE CHECKLIST INFORMATION TO VERIFY THAT YOUR SYSTEM IS INDEED WORKING THE WAY THE CHECKLIST SAYS.

WHY DOES IT TAKE SO LONG TO GET ACCESS TO MY SERVER?

OUR COMPANY TARGETS A SMALL MARKET. WHAT DOES THIS MEAN? THIS MEANS THAT FOR EVERY CUSTOMER WE RECEIVE, 1 MACHINE HAS TO BE BOUGHT AND SETUP IN ORDER FOR US TO SCALE BASED ON THE AMOUNT OF CUSTOMERS WE RECEIVE. IT’S A LENGTHY PROCESS AND IT’S THE ONLY WAY FOR US TO MAINTAIN A BUSINESS MODEL WITH SUCH A MARKET SPECIFIC BUSINESS. WE HOPE TO BE ABLE TO PROVIDE INSTANT SERVER DEPLOYMENTS ONCE WE HAVE THE NECESSARY TOOLS TO DO SO.